RPA Customer Management

Customer registration and management

Customers, the centre of our attention: the quality of their experience starts even before the purchasing process.  

The customer registration process is critical for all subsequent management and influences the entire user experience. A single error in data capture can have a negative impact on the entire Order-to-Cash process, with significant repercussions on brand reputation. 

Intelligent automation simplifies data management and verification: a multi-solution approach allows bots to cross-check internal and third-party databases, interpret unstructured data and organise it into readable formats. Less work for you and always satisfied customers.  

 

Criticalities

Manual data entry and verification

The customer database requires manual intervention to enter new data or correct existing errors, often after the problem has already occurred. Management time is lengthened, and customer confidence is undermined.  

More systems to work on

The greater the number of systems on which data are resident, the greater the risk of misalignments requiring manual intervention. 

Errors in manual operations

Like any repetitive, low-value activity, data entry is exposed to frequent errors that can only be detected after the damage has occurred. 

RPA Criticalities
RPA Solutions

Solutions

Extracting information from third-party archives and databases

The RPA system interfaces with external archives and databases (e.g., CRM, Chamber of Commerce, Inland Revenue Agencies, service portals) and autonomously extracts the required data with no time limits. 

Natural language normalisation and interpretation

Pattern recognition and natural language processing algorithms are able to assign meaning to unstructured data and integrate them into existing databases. 

Cross-checks

Artificial Intelligence cross-references the available data and checks its reliability, leaving only the most complex cases to manual review. 

Contact Us

If you are interested in our Customer Registration and Management solution, please leave us your details and one of our consultants will contact you as soon as possible.